Who’dunnit – Woolworths Love Birds

Check out this interesting new campaign from Woolworths, Woolies Love Birds. From what I can see, this looks like the entry strategy into social media for high end foods retailer Woolworths.

By interacting with Woolworths on Twitter and Facebook, users earn points which stands them a chance to win some prizes.

While the design and animation of the site is a bit cheesy and 1990′s, the overall concept is quite nice. Although the constant retweeting is getting a bit spammy.

Any idea who is responsible for this campaign?

UPDATE looks like there is some above the line and digital communication failure. Seems like they forgot to register the URL.

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Comments ( 39 )

This is a classic example of a hugely irritating ‘RT and WIN’ spam campaign. The creators really should be taken to task for detracting from the twitter experience. Hopefully Woolworths learns its lesson.

Alex added these pithy words on Feb 02 10 at 10:35 am

Starting to agree with you on this.

I have unconfirmed reports that this is Jupiter Drawing Room and Gloo.

Johann added these pithy words on Feb 02 10 at 10:37 am

I specifically didn’t enter this competition because of the spam aspect. I want to add value for the people who follow me, not spam them with some brand’s advertising.

Kate added these pithy words on Feb 02 10 at 11:52 am

It’s Gloo, yes

mari added these pithy words on Feb 02 10 at 1:01 pm

A classic example of RT to win? Not really that fair, they have tried to ask users to follow their social feeds on Twitter & Facebook to look for clues and deepen engagement from there. They also give points for tweeting to your loved one and included their campaign hashtag. Basically asking you to have a lovey dovey conversation with someone on Twitter and associate that with their brand for points and a chance of prize redemption.

Out of interest, seeing as this is the annoying “RT to win” mechanic, can anyone actually publicly offer a solution? (It would help if the crit came from someone who has actually read the campaign instructions.)

My concern is that it’s pretty easy to sit in the armchair and coach, quite another to do something noteworthy yourself.

On the positive side, they’ve handled their url being held to ransom very well, engaging their followers to help get the required donation to charity together in order to get their url back.

I say good effort, not the greatest campaign in the world, but it’s a move in the right direction. And it’s much better use of the ‘Twitter Experience’ then being a lard ass and asking someone to go for a run for you.

Matt added these pithy words on Feb 02 10 at 4:36 pm

very persuasive argument matt. unfortunately most people I’ve seen partaking have simply been RT’ing, but now that you mention it I’ll check out the hashtags and have a look at the conversations.

Kate added these pithy words on Feb 02 10 at 4:51 pm

A pity most people’s point of access is on twitter, where the retweets become so prolific and spam-like the rest of the campaign isn’t given a chance.

Alex added these pithy words on Feb 02 10 at 5:07 pm

hey Kate,

Lazy users will get rewarded for just RTing, the same way people get rewarded for helping a campaign to go ‘viral’ by sending it to a friend. The opportunity does exist to engage with this campaign and not annoy your followers with RT’s, it just takes a little more work. (using the hastag, following the clues etc..)

It’s annoying when a campaign (that I have no involvement in btw) gets slated so harshly, by ,very obviously, competitors in the same space without real justification.

Maybe I’m completely wrong, but I’m pretty sure that the campaign is scalable enough in the type of interactions it facilitates to allow for a ‘pure’ Twitter entry, as well as the spammy type. It’s up to the user and ultimately, it’s the user that is accountable to their followers.

Matt added these pithy words on Feb 02 10 at 5:18 pm

Matt, I think you are confused. I’m not slating those responsible for the campaign from any kind of professional stance. I’m slating them as an individual who got sick of seeing yet another spammy retweet in my Twitter feed, which I’m perfectly entitled to do, since the brand is coming into my space and filling it with promotional crap.

It’s very sweet of you to defend them though. Hope they send you a voucher!

Alex added these pithy words on Feb 02 10 at 8:08 pm

An Ode to Lolz.

Forgive my spelling, but I’m on my way out and already on my way ;)

So what you’re saying is that we should still blame Marilyn Manson for kids behaving violently?
That makes sense I suppose if we’re going to blame brands for having competitions. The people you follow have annoyed you. And it’s Woolies fault..Sorry, but I just don’t think that’s fair.

The brand isn’t the one RT’ing. If you follow people who are habitually RT’ing in an attempt to win something than that would appear to be the problem. As for the realistic chances of people not unfollowing Woolies after the promotion if they don’t have a decent content strategy, that depends on their plans for later.

..voucher? really, is that where we are?

Matt added these pithy words on Feb 02 10 at 10:09 pm

no seriously, do you think they’ll send me a voucher?

Matt added these pithy words on Feb 02 10 at 10:11 pm

Life’s not fair Matt. I sincerely hope they send you a voucher. A+ for effort!

Alex added these pithy words on Feb 03 10 at 9:22 am

Well said Matt

Muzz added these pithy words on Feb 03 10 at 9:58 am

I got an email saying that another (and quite true) comment had been added to this page. That comment has obviously been removed. The reason is quite fair, the poster didn’t leave any sort of correct mail or honestly identify themselves. (I’m assuming, as I can’t think of another reason why somebody shouldn’t be able to express themselves as they see fit.)

For the record (if that previous poster is reading), I agree with you, but wish you would have the courage of your convictions to attach your name to your opinion.

Matt added these pithy words on Feb 04 10 at 12:14 pm

I agree with Alex.
Think of the user.

I’m a user, I’m blanking out the RT & Win.
I shop 90% of my time at Woolies, I love the fact that they’re on Twitter so I can ask them questions but I don’t have time / interest for a competition, especially a RT & Win.

Last time I entered one (to win a camera I didn’t win anyway) I annoyed my friends and they threatened to leave my Twitter stream.

RT & Win = Spam

Anne-Sophie added these pithy words on Feb 04 10 at 12:59 pm

It’s a sad day that when an individual expresses an opinion, that could in fact improve upon a brand’s offering, someone like Matthew Visser decides to leverage a poisonous anonymous comment to personally attack that individual.

I hate to break it to you, Matthew, but I’m entitled to my opinion.
You are entitled to disagree with it, but if you’re going to be a bully and attack me personally, then I’m going to object to it, and talk about it.

I hope you find a counsellor who can get you the help you need.

Alex added these pithy words on Feb 04 10 at 1:11 pm

Quite the debate, with a bit of nails in there for good measure.

I have a weekly habit of unfollowing people who spam & only RT rehashed material. I lose the message and the brand when I’ve seen the same RT for the umpteenth time and I truly dislike this when the brand is one I trusted before. In turn, I follow some people that are suggested to me every week, so the balance moves and shifts, and I am not sure it will ever be perfect.

Woolies prompted an auto DM when you followed them which is a personal (note: I`m not God so my opinion is not the final one you need to argue against) peeve for me. I would rather not get any form of DM than an auto DM.

For me, I hope this campaign is a success. More local brands should give Twitter a go, and I think this was thought out quite well, in concept. Had Woolies envisioned the mass response? Or is it only my online peer group supporting this, because from my observation, they got mass participation from many of the people I follow.

So on that level, a success.

All around, there will never be the perfect campaign. There are too many personal opinions.

I like that we each have our own opinion. Just remember not to force it down my thoat. That’s where the coffee goes.

Have a great day, you, you and y`ulz.

Raoul added these pithy words on Feb 04 10 at 1:18 pm

C’mon guys, think what you are saying here:

“Twitter spam. Really? Are you even paying attention? I’ll say it again, you choose who you follow. If you’re following a newsbot, you’re going to get news spam. If you follow a good friend who can’t stop RTing, you’re going to to get retweet spam, but complaining about it is like standing the middle of a freeway asking, “Why do these cars keep hitting me?”

http://www.randsinrepose.com/archives/2009/02/09/a_twitter_decision.html

alan added these pithy words on Feb 04 10 at 1:22 pm

who said Matt posted the anon message? lets not jump to conclusions here. Matt has been very professional and above board, cant see why he would do that.

twitter spam happens, advertising was bound to enter this platform sooner or later.

dylan added these pithy words on Feb 04 10 at 1:24 pm

Alan,, agree re: you choose who you follow,,
And yes, I can block bots and spammers and porn stars, but when people I follow because they had something to say at some point, decide to RT & Win (especially when the more RT & Win = more chances to win) then it becomes spam for me.

Luckily only 1 person seems to be doing that in my list of followers and can be forgiven.

Alex, I think we need to get marketing campaigns specially tailored to us.
We obviously don’t fit in the same category as the few thousands that have entered!
:)

Anne-Sophie added these pithy words on Feb 04 10 at 1:32 pm

The anonymous, poisonous comment for which Matthew is pledging his support been removed, because it was personal, cowardly and completely unrelated to the topic. But his support indicates his desire to intimidate me out of my opinion through ‘being mean’.

Unfortunately, the only way to deal with bullies is to call them out, since they are generally very cowardly people who will latch onto any small form of power available to them – even a sad little anonymous piece of hatespeech.

As I said earlier, I maintain my opinion on the matter, and sincerely hope Matthew gets help. I have no further comment.

Alex added these pithy words on Feb 04 10 at 1:50 pm

All this justification is rubbish. Saying that it is the lazy option to win this competition is missing the point Matt, it’s still an option. The structure to the competition means that it will always “force” itself into people’s lives. Digital does not work like that. That’s the old-school interruptive advertising model. Read up Ivan Askwith’s article on virii vs gifts.

This is the equivalent of the opt-in vs opt-out digital marketing fiasco of the 90′s, where a definite line was drawn to differentiate spam from invited messages. You cannot force people to look at your content, they need to be suitably engaged to WANT to spread it for the content’s message and not because of the structure of a competion.

JDog added these pithy words on Feb 04 10 at 1:51 pm

Hmmm, I’ve said my piece, so I’m done after this. It’s getting a little bit soap opera-ish..

@Alex – I can’t really follow what you mean by me being a bully. I see it as quite the opposite in fact, but then I suppose that’s the magic of agreeing to disagree. If I wanted to attack you personally, I would have been a lot more forth coming and I think a lot more shocking, but I wasn’t. Keep it about the work and healthy debate can flourish. Voucher & counsellor chirps are a bit offside. Being snide is not going to convince anyone of anything. If I offended you on a level other than a professional one (which clearly seems to be the case), then I apologise.

@Anne-Sophie / @Raoul – So both of you have a habit of unfollowing people who RT to win. By doing so, you’re holding the RT’er (hope that makes sense) accountable for their action. Sure the brand gets a bit of a bad rap for facilitating RT’s, but ultimately it’s the user we unfollow while we keep buying goodies from Woolies.

There is no need, nor justification for attacking a brand for having a competition on Twitter that uses these mechanics, until other more acceptable mechanics are popularized.

ciao all

Matt added these pithy words on Feb 04 10 at 1:52 pm

I think everyone here seems to have too much time on their hands. It’s simple you choose who you follow so if you don’t want the brand’s messaging in your stream then unfollow them. Its just like email if you think a brand is spamming your inbox you unsubscribe from their mailing list. I think its a case of PMS rather than a constructive debate.

Ben added these pithy words on Feb 04 10 at 1:56 pm

Worst flame-war I’ve ever been notified about. Then again, I didn’t expect much from one about Woolworths.

This comment was useless. Ignore it.

Drew added these pithy words on Feb 04 10 at 1:57 pm

I too have been irritated by this campaign and I can’t resisting giving this discussion my 0.02c. I followed @Woolworth_SA as I’m a loyal customer. As Raoul already pointed out they Auto DMed me back – tacky at best. What made it worse was actual text of the dm “Hi! Thanks 4 following! Keep an eye on us – we have awesum things planned for 2010 :) Find us on Facebook 2: http://www.facebook.com/woolworthsSA”. I’m 36 for god sakes, I don’t expect “awesum”, “2”, “4” and “;-)” from a mature brand. As Marc Perel from “From the Couch” put it also in response to this DM – “twitter isn’t MXit”.

The other thing that bothered me is that they didn’t follow me back? It’s not that I’m after followers (so much ;-) as after a dialog with a brand that I actually like – I’m sure 90% of 10&5’s loyal visitors have read the Cluetrain Manifesto – Social Media is all about a dialog with your client. How am I meant to enter into a dialog if they don’t follow me back?

Sure Woolworths_SA made some other schoolboy errors (not registering the domain, not putting the twitter address on the poster, a flash only site, no mobi site, getting the ranking of the love birds wrong?) but yes they handled those mistakes relatively well. What really got me was that you won points for retweeting [enought discussion about that though]. Noticing that all the people doing the retweeting had 0 followers I couldn’t help but tweet “So @Woolworth_sa if a hundred newbie tweeps with 0 followers retweet in a forest will anyone hear them? #spam #fail #brandminus” [ a bit harsh and clichéd maybe – but I couldn’t resist]. Funny enough that got them following me.

Last point and for me the most disturbing point – I wrote an email to Woolies last year (on the advice on a well respected PR Company) alas, I didn’t get a response but I did somehow end up on their mailing list? Surely this the worst crime of all – non-opted in spam. Tragic.

Woolies, I’ll continue to follow you, I’ll tweet when your biltong goes over R500/kg (you’re nearly there) and I’ll tweet when your queue goes out the door (lakeside Woolies – what is up with that place?). As Raoul said I really do hope this campaign successes I still want to “engage” with you.

Apparently it isn’t okay to just offer problem, so Woolies if you read this (and I’m sure you are) how about an “actual” campaign modelled on something like http://tweetingtoohard.com/ but where people “love tap” the most lovable tweet, just an idea. Far more engaging if you ask me.

Paul added these pithy words on Feb 04 10 at 2:14 pm

Are you two gonna make out soon?
IMO
http://www.howtousetwitterformarketingandpr.com/
will explain alot of this

Michael added these pithy words on Feb 04 10 at 2:29 pm

hahahhaaaa!!!

Dylan added these pithy words on Feb 04 10 at 2:53 pm

Woah kiddies! nice flame Alex – hope you get your meds stacked back up because I doubt you would argue like that in person.

The idealistic notion that your following feed is yours is laughable – you chose to follow these people who RT’d, unfollow them if you don’t like their content. So is the beauty of Twitter.

Regardless it is a creative campaign that turned a possible court case into a benefit for charity; wins all around in my book.

Peter added these pithy words on Feb 04 10 at 2:53 pm

This is absolutely rediculous.

Matt Visser is no bully, I give him shit all the time. Just the other day I bullied him to the point he no longer takes my calls.

Your statements are unfounded. Focus on the campaign and not on the Visser.

Alex the Greek added these pithy words on Feb 04 10 at 3:14 pm

Somebody, please pass me my moleskin, cause I plan on adapting this shiz into a motion picture script.
Seriously guys, it’s just advertising and I bet nobody else takes us as seriously as we do. So just loosen up and have fun.

Lyle added these pithy words on Feb 04 10 at 3:38 pm

Hmm, beside the entire RT discussion, has nobody noticed the terrible execution? Does it really not count anymore how it looks? Does Woolworths really think their clients are flying little love birds that want to live in a pastel pink world with extended hearts flying love birds all around? I think the execution is a complete insult from WW to its customers!

Michael added these pithy words on Feb 04 10 at 3:45 pm

Hey Michael,

Personally I think the whole campaign is off brand,, and the RT mechanism is part of this issue.
So yes, I very much agree with you.

Anne-Sophie added these pithy words on Feb 04 10 at 3:52 pm

I agree with Lyle. You people take advertising far too seriously. You also take Twitter far too seriously.
Neither is real life. So chill.

Cuan added these pithy words on Feb 04 10 at 5:22 pm

wow! strong reactions. perhaps we need to assume for one second that the client does actually know what they are talking about and do know there market, and perhaps just because some people might not think its cool we cant just write the whole campaign off as off brand and junk.

harsh

dylan added these pithy words on Feb 04 10 at 5:36 pm

What do you mean Cuan, not ‘real life’?

Didn’t you know real life is all about commenting on other agency’s clients and brands like (a) you knew more about said brand than the rightful agency who has been working with them for years and of course you could’ve done it so much better if only they were your client and (b) mouthing off on Twitter about ‘how it works’ because you’ve been there a couple of months longer than some other poor asshole who is trying to win a voucher so he can buy some Chuckles for his girlfriend as the recession is now only really starting to bite and a RT-here and RT-there is pretty much the only thing between him and bankruptcy on Valentine’s Day…

This is real. This is life. Right now, right here!

rob added these pithy words on Feb 04 10 at 5:37 pm

ouch. ouch. ouch. dudes, ego timeout. thanks for the entertainment though.

Sam added these pithy words on Feb 04 10 at 10:49 pm

The biggest irritation around this campaign for me (personally) is the fact that Woolies wants me to register for the competition. Why, oh why?! The campaign is based around Twitter and Facebook, so it makes sense that I should simply be able to log in with my Twitter/FB account and Bob’s your uncle. Since I’m the only one who is objecting to registering, it’s probably insignificant. So be it. I just think it could have been much more effective if they made it easier like that.

Stii added these pithy words on Feb 05 10 at 9:25 am

@Paul – TweetingTooHard is hilarious…

@Stii – Yours sounds like one of the most sober points around.

As for the rest, everything that can be said, has been said, pretty much…

It ends up being a matter of opinion really. And I think I’ll go ahead and keep mine to myself on this one.

Kudos to WWSA on the charity aspect though. Nuff said.


You know it’s hit the fan when The Kenyan starts commenting on @10and5 ;)

Kaigwa added these pithy words on Feb 06 10 at 12:57 am

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